Posts tagged: Dealing with claims adjusters

More questions to ask the claims adjuster when he calls demanding a recorded statement

Claims adjusters are trained in obtaining favorable recorded statements to benefit the insurance company.  They know and have studied when is the best time to call a person who was injured in a car accident to obtain favorable testimonyThey are trained what question to ask and how to phrase the questions to benefit the insurance company.

Before you decide to answer any questions or sign a medical authorization as the claims adjuster if they have already done video surveillance on me?  If so could you get a copy of the video.

The next thing you can ask is will you give me a copy of any “index” information that you have on me or will obtain in the future.  Index information is the information complied by all cooperating insurance companies of all the claims you may have made in your life through anyinsurance company.  Every time you make a claim the insurance carrier records the date of the claim the nature of the claim the injury complained of and other relevant information.

After the adjuster answers that question ask him or her if they will give you any financial information they have already obtained on you.  You would be surprisedhow much information the insurance company obtains on injury victims all in a effort to refrain from paying a fair amount for the claim.  Remember, Insurance companies make their money from collecting premiums and not by paying claims.


The Illinois Personal Injury Lawyer